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Refund Policy

Thank you for choosing Outright Systems. We value your business and strive to provide high-quality products and services. Our refund policy outlines the terms under which refunds are granted and ensures transparency in our transactions. By making a purchase on our website outrightsystems.org, you agree to comply with the following refund policy.

1. Eligibility for Refunds

We offer refunds in certain circumstances, as outlined below. Refunds are considered based on the type of product or service purchased and its usage status.

a. Software Products & Digital Goods

Since our software solutions are digital, refunds are only granted under the following conditions:

  • If the software fails to function as described and our support team is unable to resolve the issue within 7 business days.
  • If you have been charged multiple times for the same product due to a billing error.
  • If the software is incompatible with your system despite meeting the stated requirements and we cannot provide a workable solution.

Non-Refundable Cases:

  • If the product has been downloaded, used, or activated successfully.
  • If the issue arises due to third-party software conflicts or server-side restrictions beyond our control.
  • If you change your mind after purchasing the product.
  • If you fail to contact us within the specified refund period.

b. Custom Development Services

For custom software development, refund requests are handled on a case-by-case basis. Refunds may be granted if:

  • The project is canceled before any development work has begun.
  • The final product does not align with the agreed-upon specifications, and our team is unable to rectify the issue.

However, if work has already started or has been completed per the agreement, refunds are not possible.

c. Subscription-Based Services

For subscription-based products or services, refunds will only be processed under the following conditions:

  • If you cancel your subscription within the first 7 days of your initial purchase and have not used the service.
  • If we fail to deliver the promised services despite multiple support requests.

Renewal payments are non-refundable. To avoid being charged for the next billing cycle, please cancel your subscription before the renewal date.

2. Refund Request Process

To initiate a refund request, follow these steps:

  1. Contact us through our support page: Contact Us
  2. Provide the following details:
    • Order ID/Transaction number
    • Product/service purchased
    • Reason for the refund request (with supporting evidence if applicable)
  3. Our support team will review your request within 5-7 business days and provide a resolution.

3. Processing Time for Refunds

  • Approved refunds are processed within 7-14 business days.
  • Refunds are issued using the original payment method. If this is not possible, an alternative method may be offered.
  • Any transaction fees or currency conversion fees charged by payment gateways (e.g., PayPal, Stripe) will be deducted from the refund amount.

4. Chargebacks & Disputes

We encourage customers to contact us before initiating a chargeback or dispute through their bank or payment provider. If a chargeback is filed without prior communication, we reserve the right to disable access to the purchased product or service.

5. Policy Amendments

Outright Systems reserves the right to modify this refund policy at any time. Updates will be posted on this page, and continued use of our services after modifications constitutes acceptance of the new terms.

6. Contact Information

For refund-related inquiries, please reach out to us:

We appreciate your business and are committed to ensuring customer satisfaction.

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